fbpx
Your Basket
Call our team direct 01278 423823

Terms & Conditions

1. General

“The Company” refers to the Supplier and shall include any principal, agent, successor or assignee of the same and “the Customer” means the person, firm or company to whom a quotation is addressed or whose order is accepted by the Company and “the goods” means the goods the subject of such quotation or order.

All prices quoted by the Company are based upon these Conditions of Sale and reflect the limitations upon the Company’s liability which they contain. Should any Customer wish to contract with the Company otherwise than on the terms of such Conditions of Sale special arrangements can be made and a revised price quoted by the Company

In the absence of any such special arrangement (which shall not bind the Company unless made in writing and signed on the Company’s behalf by a person duly authorized for that purpose) all quotations given and all contracts made by the Company and any additions or amendments thereto shall be subject to these Conditions of Sale which supersede and shall be taken to override any terms or conditions proposed or stipulated by the Customer.

No agent or salesman of the Company has authority to give any guarantee or warranty on behalf of the Company or to transact business other than on the (un-amended) terms of these Conditions of Sale.

2. Limits of Contract

No binding contract is created until an order is accepted by the Company and all prior correspondence or oral communications are to be regarded as superseded and not forming part of the contract. Prices quoted are subject to revision for errors and omissions at any time.

3. Agents

The term “agent” as applied to those persons, firms or companies either in the United Kingdom or elsewhere with whom the Company has made arrangements for the sale of its goods in a nominal one and indicates only that they are local representatives appointed for the convenience of Customers and through whom enquiries or orders may be received and dealt with by the Company. They are not authorized by the Company to incur any liability, give any guarantee or warranty, make any representations or transact any business whatsoever on behalf of the Company other than the offering for sale of the Company’s goods upon the terms of these conditions.

4. Title

The implied undertakings as to title etc. set out in Section 12 of the Sale of Goods Act 1979 shall be express terms of the contract between the Company and the Customer.

5. Price

a) Unless a quotation or tender has been submitted the price of the goods shall be the price ruling at the date of dispatch notwithstanding any price specified in any order or order acceptance.

b) If a quotation or tender has been submitted by the Company it will accept orders which are received within the time limit specified therein at the price stated in that quotation or tender.

c) The price of the goods shall be subject to the addition of Value Added (Where applicable) and other taxes and the cost of any special packing required by the Customer.

d) Any increase of costs or expenses arising from any act or omission or any special requirements of

the Customer or any modifications made at the Customer’s request may, at the Company’s option, be charged to the Customer.

6. Variations to Specifications

The Company reserves the right to constantly review its products and to alter and improve the specifications or dimensions of the components or materials used and to substitute other components or materials of a similar strength, specification, dimension or quality, either when the components or materials specified are not readily available or the Company considers that the substituted components or materials are a reasonable alternative or improvement to the components or materials specified.

7. Shipping & Handling

a) New Equipment .Wherever possible ‘new’ appliances will be delivered direct from the equipment supplier; all items must be checked and signed for on delivery by a responsible person. Very occasionally an item may be damaged during transit, it is essential to check for damages prior to signing the delivery note. Please note any damages must be reported within 24hours of the delivery by telephone, and followed up in writing by email within 48hours stating the damage/defects of the item received from the carrier, we will not accept any claims made after this time. (This does not affect your statutory rights). Standard UK delivery excludes Northern Ireland, Highlands, Isle of Man and Isle of Wight.

Customers are responsible for ensuring that products ordered will fit through doorways and into their premises. H2 Products Ltd cannot accept responsibility if it will not fit. Any carriage charges caused by an aborted delivery are the customer’s responsibility. Delivery does not include unpacking or positioning or assembling items.

b) Used Equipment. Delivery of equipment will be made to the ground floor entrance to the building. It does not include the negotiation of lifts or stairs.

Customers are responsible for ensuring equipment purchased will fit through doorways and into their premises. H2 Products Ltd cannot accept responsibility if it will not fit. Any carriage charges caused by an aborted delivery are the customer’s responsibility.

Delivery does not include unpacking, positioning or assembling of items. All deliveries are kerbside only.

Delivery charge is to mainland UK only (excluding some Scottish postcodes). Should you buy this item and live outside mainland UK or Scotland please enquire with regard to delivery charge. Please be sure to check goods for any damage before signing for them. We will not accept damaged goods once the delivery note has been signed for. Items are shipped daily. Most UK orders arrive within 1-10 working days of the order being placed. We use various courier companies which are dependent on size and weight of item. Please ensure there is adequate access for larger items as we cannot be held responsible if items are too large for access. Please note that our couriers cannot take large or heavy items into your premises, they will take them as close as possible to your door.

8. Loss or Damage in Transit

a) The Company shall not in any event be liable for any loss of or damage to the goods whilst in transit unless written notice thereof is given to the Company by the Customer (a) in the case of loss from or damage to goods delivered to the Customer within 24 hours from the date of delivery and in addition the Customer must indicate in writing on the Company’s copy of the delivery note, the nature of the loss or damage complained of or (b) in writing on the Company’s copy of the delivery note the nature of the loss or damage complained of or (c) in the case of goods not delivered within 7 days of the date upon which the Customer is notified that the goods have been consigned for delivery. Provided that if the Customer proves (i) that it was not reasonably possible for him to give such notice to the Company within the appropriate period and (ii) that notice was given within a reasonable time the Company shall not be entitled to rely on the time limits stipulated by this Condition.

b) The Company shall not in any event be liable for any loss of or damage to the goods where the goods are transported by an outside freight carrier unless the Customer has complied in all respects with the freight carrier’s conditions of carriage for notifying claims for loss or damage in transit.

c) Any liability which the Company may incur for loss of or damage to the goods whilst in transit shall in no case exceed the invoice value of the goods and in no circumstances shall the Company be liable for any indirect or consequential loss however caused.

9. Passing of Property (Retention of Title)

1) The goods shall remain the sole and absolute property of the Company until such time as the Customer shall have paid to the Company, the agreed price together with the full price of any other goods the subject of any other contract with the Company.

2) The Customer acknowledges that the Customer is in possession of goods solely as bailee for the Company until such time as the full price thereof is paid to the Company together with the full price of any other goods the subject of any other contract with the Company.

3) Until such a time as the Customer becomes owner of the goods, the Customer will store them on his premises separately from the Customer’s own goods or those of any other person and in a manner which makes them readily identifiable as the goods of the Company.

4) The Customer’s right to possession of the goods shall cease if he, not being a company, commits an available act of bankruptcy or if he, being a Company does anything or fails to do anything which would entitle a Receiver to take possession of any assets or which would enable any person to present a petition for winding-up. The Company may for the purpose or recovery of its goods enter upon any premises where they are stored or where they are reasonably thought to be stored and may repossess the same.

5) Subject to the terms hereof the Customer is licensed by the Company to agree to sell the Company’s goods, subject to the express condition that such an agreement to sell shall take place as agents and bailees for the Company whether the Customer sells on his own account or not and that the entire proceeds thereof are held in trust for the Company and are not mingled with other monies and shall at all times be identifiable as the Company’s monies.

6) If the Customer has not received the proceeds of any such sale, he will upon being called upon so to do by the Company, within seven days thereof assign to the Company all rights against the person or persons to whom the Customer has supplied the goods.

10. Suspension or Cancellation of deliveries

1) If the Customer shall fail to pay to the Company on the due date any sum payable hereunder, or shall have a receiving order in bankruptcy made against him, or make any arrangement with his creditors, or being a body corporate shall have a receiver appointed or if any order shall be made or any resolution passed for winding-up the same, the Company may, without prejudice to its other rights, demand immediate payment by the Customer of all unpaid accounts and suspend further deliveries and cancel this and any other contract between the Company and the Customer without any liability attaching to the Company in respect of such suspension or cancellation and debit the Customer with any loss sustained thereby.

2) If the Customer cancels his order the Company shall be entitled to recover any loss sustained thereby from him. Including equipment returned to the company by the customer which is not used by the customer changing his requirements and specification.

Where equipment is returned by the customer either:

3) The full payment of the equipment where the manufacturer will not accept the return of goods, will be due to the company or

4) A manufacturing re-stocking charge will be payable, with the charge of the manufacturers charge applicable. A minimum 25% pre-stocking charge would apply.

11. Exclusion of Liability

1) The Company’s guarantee is provided by the Company and accepted by the Customer in substitution for all express or implied representations conditions and warranties statutory or otherwise as to (a) the state, quality, fitness for purpose or performance of the goods and (b) the standard of the Company’s workmanship and the state, quality, fitness or performance of any materials used in connection therewith all such representations, conditions and warranties are hereby expressly excluded.

2) Except for any liability which it may incur for death or personal injury resulting from negligence the Company shall not be liable in any manner whatsoever whether in contract, in tort, in misrepresentation or otherwise for any consequential or other loss, damage or injury however caused which may arise out of or in connection with the supply of goods to or the execution of any work for the Customer (including goods supplied and work executed under the said guarantee).

3) The Customer agrees that The Company will not be liable for any losses or damage suffered by the Customer. The Company will not be liable for any damage to additional or connected products, premises, consequential loss, loss of business, business interruption, loss of stock, or loss of time due to the purchased goods.

4) The Company will not be liable for any damage caused by the Customers failure to report a fault in good time or negligence to provide reasonable access for repairs, service or engineer visits.

12. Operational Ambient

All refrigeration equipment would be suitable for operation in a maximum ambient temperature of 27°c (unless manufactures literature states a high ambient of + 43°c). It is down to the customer to ensure that the environment in which the equipment is situated in is suitable, this includes but is not limited to correct clearance (height, width and depth), temperatures, electrical, water or gas installations are compliant and air flow.

13. Lien

The Company shall have a general lien in respect of all sums due from the Customer upon all goods to be supplied to such customer or upon which work has been done on the Customer’s behalf and, upon 14 days written notice to the Customer, may sell such goods and apply the proceeds towards to satisfaction of the sums due to the Company.

14. Force Majeure

If the performance of the contract by the Company shall be delayed by any circumstances or conditions beyond the control of the Company the Company shall have the right at its option (a) to suspend further performance of the contract until such time as the cause of the delay shall no longer be present (b) to be discharged from further performance of and liability under the contract and if the Company exercises such right the Customer shall thereupon the contract price less a reasonable allowance for what has not been performed by the Company.

15. Severance

If any condition herein shall be deemed void for any reason whatsoever, but would be valid it part of the wording thereof were to be deleted any such condition shall apply with such modifications as may be necessary to make it valid and effective.

16. Deals As Consumer

Nothing in these Conditions shall affect the statutory rights of a Customer who in relation to the Company “deals as consumer” as defined in section 12 of the Unfair Contract Terms Act 1977 or any amendment or modification thereof. Items sold via an ‘auction site’ e.g. eBay will be subject to the terms and condition advertised on the auction site.

17. Legal Construction

This contract shall be construed in accordance with English Law and shall be subject to the jurisdiction of the English Courts.

18. Guarantee/Warranty

New and Used Equipment

The Company undertakes to repair or replace any equipment sold, at the option of the Company, any goods which are shown to be defective in materials or workmanship within three months of delivery.

1) Provided that the Company shall be under no liability under the said guarantee if

(a) the Customer has not paid in full for the goods

(b) the Customer has executed or attempted to execute repairs or alterations to the goods which are not authorised by the Company or has failed in any other respect to adhere strictly to the terms hereof or the Company has not been notified of any defect within one month of the defect becoming apparent.

2) Equipment must be regularly maintained to manufacturer’s recommendations to qualify for warranty. Any faults found to be caused through misuse or abuse of equipment, or lack of necessary maintenance will be charged at the normal rate. This warranty applies unless otherwise special circumstances are stated.

3) The standard or any extended warranty is not transferable.

4)  Any repair work carried out by none approved engineers or staff not authorised by H2 Products Ltd or the equipment manufacturer will void the appliances warranty.

5) Any goods taken outside of the UK will be void of warranty. Warranty covers equipment purchased and used within the UK only.

The cost of delivery of the item back to our warehouse will be met by the customer.

The goods are tested at our warehouse and will not be sent out unless they are to be in working condition and we invite all customers to visit our warehouse and check fully the item and that the customer is satisfied the item is in working condition.

19. Payment

1) The company shall in such circumstances be entitled as its option and without prejudice to all its other rights either to hold further deliveries and suspend work/warranty work under the contract or under any other contracts between the company and the customer until payment has been made or the breach has been rectified or to determine the Contract and such other contracts with the Customer forthwith by notice in writing and to recover the full price of all equipment already delivered and/or work done by the company under the contract or under such other contracts and any sums due or payable from the Customer on account thereof which shall in such circumstances immediately become due and payable by the customer together with where applicable a sum equal to the company’s loss or profit arising out of the exercise by the Company of its right of determination.

20. Return of Goods

1) Any goods which are returned will only be accepted, subject to the above within 7 days of delivery to the customer provided that the goods are returned unused, in perfect condition and in the original packaging.

2) The customer must contact H2 Products Ltd for authorization to return goods. Any goods returned to the company without authorization or which are not in the condition set out will be rejected and returned to the customer at their costs.

3) Any goods which have been specially made or not normally stocked by H2 Products Ltd are non returnable unless defective. All other goods will incur a 25% restocking charge and carriage back to the company.

21. Refunds Policy

Unless the item is broken we offer no refunds.

We/us – H2 Products

This privacy policy sets out how we use and protect any information that you give/supply to us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What data we collect

We may collect the following information:

  • Name.
  • Contact information including email address and telephone number.
  • Other information supplied by you the user during contact form or order submissions.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • Reply to customer enquries.
  • Monitor site traffic.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please contact me. If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.

New and Used Equipment

The Company undertakes to repair or replace any Gas or Electrical equipment sold, at the option of the Company, any Gas or Electrical goods which are shown to be defective in materials or workmanship within three months of delivery.

1) Provided that the Company shall be under no liability under the said guarantee if:

(a) the Customer has not paid in full for the goods

(b) the Customer has executed or attempted to execute repairs or alterations to the goods which are not authorised by the Company or has failed in any other respect to adhere strictly to the terms hereof or the Company has not been notified of any defect within one month of the defect becoming apparent.

2) Equipment must be regularly maintained to manufacturer’s recommendations to qualify for warranty. Any faults found to be caused through misuse or abuse of equipment, or lack of necessary maintenance will be charged at the normal rate. This warranty applies unless otherwise special circumstances are stated.

3) The standard or any extended warranty is not transferable.

4)  Any repair work carried out by none approved engineers or staff not authorised by H2 Products Ltd or the equipment manufacturer will void the appliances warranty.

5)  Any equipment not installed by a fully qualified engineer will invalidate the warranty. An engineers report is required as proof that this has been adhered to.

The cost of delivery of the item back to our warehouse will be met by the customer.

The goods are tested at our warehouse and will not be sent out unless they are to be in working condition and we invite all customers to visit our warehouse and check fully the item and that the customer is satisfied the item is in working condition.

UK Mainland Warranty Coverage

Customers within the UK Mainland can benefit from a warranty that potentially covers both parts and labour. It’s important to check your specific product’s invoice to verify if it is eligible for this level of coverage. Each product comes with its own separate warranty, and to utilize these services, the product must be delivered to an address in the UK Mainland.

UK Non-Mainland Warranty Coverage

Our UK Non-Mainland customers are provided with a parts-only warranty, irrespective of what might be stated regarding parts and labour on your product’s description or invoice. It’s essential to keep in mind that each product comes with a distinct warranty. The cost of labour for any repairs or replacements will not be covered by us and should be handled by the customer. The duration of the parts-only warranty is product-specific and will be detailed on your invoice.

Rest of the World Warranty Information

We are unable to offer warranty services for products delivered outside the UK. This is the case regardless of the warranty information presented in the product description or on the invoice. Each product has its own separate warranty terms, and we encourage our international customers to seek out local warranty options that may be available in their region.

Card over the phone

The majority of our customers prefer to pay via card by calling one of our friendly girls or guys in the office using our secure card payment system.

As soon as you have made the card payment you have secured your product and then it will immediately be marked as sold online.

BACS

You can ask for an invoice to be sent to your email and you can pay directly into our bank account.

The only slight issue with this choice is that the items you want are still advertised for sale until we receive payment.

PayPal

You can ask for a PayPal request to be sent to your Email for you to pay securely through PayPal.

PayPal T&C’s

Cash

If you are planning to visit our showroom to purchase items you can pay cash and we will provide you with a VAT receipt.

 

Delivery costs are typically stated on the item listing/product page. Displayed prices apply to the listed postcodes/zones below only. If you are outside these regions/zones then please contact us for a quotation for delivery.

All deliveries are kerbside only.

Zone 1
AL, B13 – B16, B20 – B21, B30 – B32, B34 – B41, B48 – B49, B98 – B99, BA, BB, BD, BH, BN, BR, BS1 – BS11, BS22 – BS29, CA1 – CA28, CB, CF, CH, CM0 – CM3, CM5 – CM24, CM77, CM99, CO, CR, CT, CV, CW, DA1 – DA18, DA50, DE, DG1 – DG2, DG10 – DG16, DH, DL, DN1 – DN22, DN31 – DN41, DN55, DT, DY, E1 – E20, E98, EC, EH, EN, EX1 – EX24, EX31 – EX39, FK1 – FK19, FY, G1 – G82, G9, G58, G70, G79, GL, GU, HA, HD, HG, HP, HR, HU, HX, IG, IP, KA1 – KA30, KT1 – KT24, KY, LA, LD, LE, LL11 – LL78, LN1 – LN13, LS, LU, ME, MK, ML, N1 – N22, NE1 – NE71, NE82 – NE99, NG, NN, NP, NR, NW1 – NW11, OL, OX1 – OX49, PA1 – PA19, PE1 – PE38, PL, PO1 – PO22, PR, RG1 – RG45, RH, RM1 – RM20, S1 – S98, SA1 – SA80, SA99, SE1 – SE28, SG, SK1 – SK23, SL0 – SL9, SM, SN, SO, SP1 – SP11, SR, SS, ST, SW1 – SW20, SY1 – SY25, TA, TD1 – TD10, TF, TN1 – TN40, TQ1 – TQ14, TS1 – TS29, TW, UB, WA, WC, WF, WN, WR, WS, WV, YO1, YO7 – YO62, YO90, YO51, YO13, YO18, YO19.

Zone 2
A41 – A86, A91 – A98, AB, BT1 – BT99, DD, DG3 – DG9, E21, E25, E32, E34, E41, E45, E53, E91, FK20 – FK21, G83 – G84, GY, H12, H14, H16, H18, H23, H62, H65, H71, H91, HS, IM, IV1 – IV28, IV30, IV32, IV36, IV40 – IV56, IV63, IV99, JE, KA27 – KA28, KW1 – KW17, N37, N39, N41, N91, PA20 – PA80, PH1 – PH50, TD11 – TD15, TR, V23, V31, V35, V42, V92 – V95, W112, W23, W34, W91, ZE.

New Equipment

Wherever possible ‘new’ appliances will be delivered directly from the equipment supplier; all items must be checked and signed for on delivery by a responsible person. Very occasionally an item may be damaged during transit, it is essential to check for damages before signing the delivery note. Please note any damages must be reported within 24hours of the delivery by telephone and followed up in writing by email within 48hours stating the damage/defects of the item received from the carrier, we will not accept any claims made after this time. (This does not affect your statutory rights). Standard UK delivery excludes Northern Ireland, Highlands, Isle of Man and Isle of Wight.

Customers are responsible for ensuring that products ordered will fit through doorways and into their premises. H2 Products Ltd cannot accept responsibility if it will not fit. Any carriage charges caused by an aborted delivery are the customer’s responsibility. Delivery does not include unpacking or positioning or assembling items. Delivery of the equipment will be made kerbside. It does not include the negotiation of lifts or stairs.

Used Equipment

Delivery of the equipment will be made to the ground floor entrance to the building. It does not include the negotiation of lifts or stairs.

Customers are responsible for ensuring the equipment purchased will fit through doorways and into their premises. H2 Products Ltd cannot accept responsibility if it will not fit. Any carriage charges caused by an aborted delivery are the customer’s responsibility.

Delivery does not include unpacking, positioning, or assembling of items.

The delivery charge is to mainland UK only (excluding some Scottish postcodes). Should you buy this item and live outside mainland UK or Scotland please enquire with regard to the delivery charge. Please be sure to check goods for any damage before signing for them. We will not accept damaged goods once the delivery note has been signed for. Items are shipped daily. Most UK orders arrive within 1-10 working days of the order being placed. We use various courier companies that are dependent on the size and weight of the item. Please ensure there is adequate access for larger items as we cannot be held responsible if items are too large for access. Please note that our couriers cannot take large or heavy items into your premises, they will take them as close as possible to your door.

Applicability:

The Lowest Price Guarantee is applicable not only for Diaminox and Infernus products but also for any product that displays the lowest price guarantee logo. The products must be identical in terms of brand, model, and features. The product must be available at a lower price on another website and in a brand new, factory sealed condition.

Valid Company Requirement:

The Lowest Price Guarantee is only applicable to prices found on websites owned by valid companies. This means that the company must have a verifiable official company status, such as being a Registered Limited Company, Incorporated, or an equivalent recognised legal status in the country of operation. The company must be in good standing and not be under any insolvency proceedings.

Price Comparison:

The comparison price must be the final price (excluding Value Added Tax) available for the general public on a legitimate e-commerce website. This price must be verifiable via a valid URL.

Verification Process:

The verification of the company’s status will be done by our team at the time of the enquiry. If the company cannot be verified, or if there are doubts about its legitimacy, we reserve the right to reject the claim.

Proof of Company Status:

To claim the Lowest Price Guarantee, customers must provide proof of the lower price and the official status of the company offering the lower price. This could include a link to the company’s official listing on a government or regulatory agency website, or a copy of the company’s certificate of incorporation or equivalent document.

Price Adjustment:

If an eligible product with exact specifications is found at a lower price elsewhere, we will match the price, and further beat it by a certain amount. This amount is to be determined by our company directors at the time of the enquiry.

Directors’ Decision:

The decision taken by our company directors is final with regard to the offer. It will be based on the information provided at the time of the enquiry.

Offer Validity:

The Lowest Price Guarantee offer is valid only for new orders placed from 7th December 2023 onwards. The offer must be claimed at the time of order, before the order has been despatched from our warehouse.

Exclusions:

Our Lowest Price Guarantee is not applicable to products sold on auction websites or by private sellers. Prices offered during special promotional events, like Black Friday or Cyber Monday, are excluded from this guarantee.

Claim Process:

To claim the Lowest Price Guarantee, customers must contact our customer service team with proof of the lower price. The claim must be made before the product is despatched from our warehouse.

Right to Modify:

We reserve the right to terminate or modify the Lowest Price Guarantee offer at any time without prior notice.

This promotion applies to orders placed after 5pm Friday 22nd December – Monday 1st January.

‘Free Delivery’ applies to our standard delivery service only and not premium.

Customers who place an order during the promotional period will receive their delivery after 2nd January 2024 when we open again.

Free delivery is available to most UK mainland postcodes. A surcharge is applicable to all UK postcodes that are not UK mainland or do not meet the criteria.

We reserve the right to revoke free delivery if we believe there has been an error or technical glitch.

  • The free microwave cannot be substituted for any other item, cash or credit
  • The free microwave is sent with your order
  • This offer is only available on orders placed here on our website, h2products.co.uk
  • The free gift offer may not be used in conjunction with any other offer or promotion that we run on our website, unless otherwise stated
  • The free gift will be dispatched with the relevant items from your qualifying order
  • If a customer wishes to return an order or item which qualified for a gift with purchase, the transaction can only be refunded if the gift with purchase item is also returned in reasonable condition
  • This promotion or offer is valid within the dates as stated on the relevant page
  • In the event of any dispute, the decision of H2 Products Ltd is final
  • The FREE microwave must be purchased with the relevant qualifying products
  • We reserve the right to amend these terms and conditions at any time. If we do this we will publish the amended terms and conditions on this page
  • Please note that the minimum spend to qualify for a free gift is always ex VAT and delivery.
  • Free delivery is only available to Zone 1 postcodes. For list please click the “deliveries” tab on the terms and conditions page
  • From time to time we run “Free Gift” and/or free delivery offers and promotions when you purchase qualifying items or place a qualifying order. These are the terms and conditions that govern those promotions.
  • Free delivery is only available to Zone 1 postcodes. For list please click the ‘Deliveries’ tab on this page (terms and conditions page).
  • A surcharge is applicable to all UK postcodes that are not in Zone 1 or do not meet the criteria.
  • Free delivery applies to our standard/economy delivery service only and not premium.
  • We reserve the right to revoke free delivery if we believe there has been an error or technical glitch.
  • Our free delivery offer cannot be used in conjunction with other offers or promotions on our website, unless specifically stated otherwise.
  • We reserve the right to modify these terms and conditions related to free delivery at any time.
  • While we strive to honour all free delivery promises, please note that free delivery is ultimately at the discretion of the directors. As such, this offer may be revoked, altered, or denied in certain circumstances, particularly in the event of technical errors or glitches affecting our system.
Zone 1
AL, B13 – B16, B20 – B21, B30 – B32, B34 – B41, B48 – B49, B98 – B99, BA, BB, BD, BH, BN, BR, BS1 – BS11, BS22 – BS29, CA1 – CA28, CB, CF, CH, CM0 – CM3, CM5 – CM24, CM77, CM99, CO, CR, CT, CV, CW, DA1 – DA18, DA50, DE, DG1 – DG2, DG10 – DG16, DH, DL, DN1 – DN22, DN31 – DN41, DN55, DT, DY, E1 – E20, E98, EC, EH, EN, EX1 – EX24, EX31 – EX39, FK1 – FK19, FY, G1 – G82, G9, G58, G70, G79, GL, GU, HA, HD, HG, HP, HR, HU, HX, IG, IP, KA1 – KA30, KT1 – KT24, KY, LA, LD, LE, LL11 – LL78, LN1 – LN13, LS, LU, ME, MK, ML, N1 – N22, NE1 – NE71, NE82 – NE99, NG, NN, NP, NR, NW1 – NW11, OL, OX1 – OX49, PA1 – PA19, PE1 – PE38, PL, PO1 – PO22, PR, RG1 – RG45, RH, RM1 – RM20, S1 – S98, SA1 – SA80, SA99, SE1 – SE28, SG, SK1 – SK23, SL0 – SL9, SM, SN, SO, SP1 – SP11, SR, SS, ST, SW1 – SW20, SY1 – SY25, TA, TD1 – TD10, TF, TN1 – TN40, TQ1 – TQ14, TS1 – TS29, TW, UB, WA, WC, WF, WN, WR, WS, WV, YO1, YO7 – YO62, YO90, YO51, YO13, YO18, YO19.